Get in Touch With Us

Got a question about one of the casinos we review, spotted something that needs updating, or want to tell us how your last withdrawal actually went? This is the page for that. Below you will find how to reach Online Casinos, what kind of messages we deal with, and what happens once your email lands in our inbox.

How to Get in Touch

Email is the best way to reach us. Send your message to [email protected] and a member of our team will read it personally — we do not rely on automated replies to stand in for a real answer.

A quick summary of what your message is about helps us route it to the right person faster. If you are asking about a specific brand, mention its name; if it is about a bonus offer, include the offer details so we can check them against what we have published.

What We Can Help With

• Casino rankings and reviews — questions about why a brand sits where it does on our list, or how our editorial ratings are calculated.
• Bonus terms and payouts — clarification on wagering requirements, withdrawal limits, or anything on an offer page that reads unclearly.
• Corrections — if a licence detail, payment method or bonus figure looks out of date, tell us and we will check it against the operator's current terms.
• Content suggestions — topics you would like us to cover, such as new payment methods available to Canadian players or emerging casino brands.
• Responsible gambling concerns — if you or someone close to you is struggling with gambling, say so in your message and we will point you towards relevant support resources rather than casino offers.

What Happens After You Write to Us

Every message is read by someone on our editorial side, not filtered through a bot. We aim to reply within a couple of working days, though volume can occasionally push that out a little. If your question concerns something time-sensitive — like an active bonus deadline — mention that clearly so we can prioritise it.

A Word on What This Site Does

Online Casinos compares and ranks online casinos available to players across Canadian provinces, with a particular focus on payout speed, banking options and licensing standards. Where a page recommends a specific brand, we may earn a commission if you sign up through our links — this never affects how a casino is ranked or reviewed. Our ratings are built from publicly available terms, licensing information and payment data, not from any brand's marketing copy.

If you are looking for coverage on casinos that operate outside the GamStop self-exclusion scheme, that is handled on a separate page: Best Non GamStop Casinos 2026. This contact page is strictly for reaching our team directly, so we keep the rest of our site's subject matter — game selections, bonus comparisons, payment methods — out of it.

Before You Write In

A few things that speed up a reply:

1. Check whether your question is already answered on the relevant casino review or bonus page — most terms and conditions questions are covered there.
2. Include the name of the operator or offer you are asking about, since we cover several Canadian-facing brands.
3. If your enquiry relates to an account, deposit or withdrawal issue with a specific casino, contact that casino's own support team directly — we can offer guidance on what to expect, but we do not handle individual player accounts.

We take reader feedback seriously because it directly shapes how we assess and rank Canadian online casino sites. Whether it is a correction, a suggestion, or just a question about how we do things, we would rather hear from you than have you guess.